General Insurance: Personal Insurance and Commercial Insurance: Car Insurance

Car Insurance - Annex1

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Car Insurance

What most driver and car owner doesn’t know after an accident?

Claiming against Third Party after an accident
You have to engage a workshop to do the repair and help you do the claim. Insurance Company does not do third party claim.
If the workshop is not confident of doing a third party claim, and you insist on claiming third party, you need to engage your own lawyer to do the claim. In such cases, you will be claiming against your own insurance first. Upon successful of claiming third party, insurance company will delete your record of claim and return your NCD.

Private settlement after an accident with or without compensation.
*NOTE that accident report have to be made within 24 hours after accident even if both party doesn't make a claim, else NCD will be deducted by 10% if the insurance company discover that an accident is not reported.
- Upon insurance company receiving the accident report, insurance company may place a reserve for claims and your NCD will be affected. This is because third party can make a claim within 6 years according to Singapore Law. If a Private Settlement Form is submitted, insurance company may not place a reserve for claim and your NCD will not be affected.
- Signing a private settlement form also prevent the third party going back on his/her words and claim against you.
Click HERE for Private Settlement Form

I can get the Third Party car repaired at a much lower price, why Third party always makes very high claim on my insurance?
A car repair by Third Party Workshop or their Insurance company Authorised Workshop is normally much higher when you do a cash payment repair in any workshop. The workshop can charge a lower price because it is on cash payment.
A Third Party claim against you will also incurred the following
- Legal Fees
- Surveyor Fees
- Car rental charges
- Medical bill if applicable
- Compensation for injury if applicable
- For Taxi, rental cost and lost of income
- Others if applicable

How do I know whether Third Party make unnecessary claim on the car repair?
Before a repair commence, your insurance company surveyor will need to survey the car before repair.
- The surveyor will only agree on repair that is caused by the accident.
- The surveyor need to agree to the quotation given by the workshop for the repair
- The workshop have to get the car repaired within the number days agreed with the surveyor

Why does my Insurance Premium go up so much after third party claim against my insurance?
Note that NCD is deducted by 30% for one accident.
Misconception: NCD only reduce by 10% for one accident.

Micconception

Note that amount of loading depend on amount and number of claims last 3 years and different insurance company load differently. Different insurance company also have slight different in ways of calculating NCD for discount.

After an accident, why does the insurance company reserve a claim and deduct my NCD even if there are no claims coming in for months?
This is because third party can make a claim within 6 years according to Singapore Law.

Claiming against NEA for fallen Trees that hits the car
Normally, car workshop does not help customer make claims against NEA as the process will be long and success rate is low. Therefore you have to claim against your own insurance, after which the insurance company will try to make recovery from NEA. However the success rate is very low as Fallen Trees can be classified as the Act of God which you can’t claim against NEA, unless you can prove that the Tree falls due to mismanagement of the NEA.

Claiming Non-Factory fitted items
Insurance company only pay for repair on items that are factory fitted and accessories that are separately declared and covered by insurance.
- Misconception: Many drivers thought that Solar Film is part of the factory fitted items because it comes with the car. Solar Film is a FREE gift by the car dealer, not a factory fitted items. The factory do not know whether the customer like Solar film or not, or what type of Solar Film, they do not customise to every customer different request, therefore never will a Factory fit a Solar Film in factory condition.

Claiming against Foreign vehicle
If a foreign vehicle (Malaysia vehicle) hit your car, you will need to claim against your own insurance first; subsequently the insurance company will try to recover back from third party insurance company. Claiming against a Malaysian car is a very long process, however insurance company have a period of 6 years to make and recover the claim. Car workshop normally doesn’t help you claim against Malaysian car because the process is too long and there are chances that they are recover back the money.

Common Knowlege of Car Insurance

Authorised workshop (Please refer to your insurance policy for the updated list)

Other Insurance Company Authorised Workshop (Please refer to your insurance policy for the updated list)

Private Settlement Form

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